NOTE: Our repairs are carried out exclusively by the roda Service Center!
If our devices actually become defective, we can repair them in the shortest possible time thanks to the modular design.
The battery, hard disk, and DVD/CD drive can be replaced by you without the use of special tools. If, in advance, the defect can be limited to one of these components, defect handling can be processed completely with a pre-exchange procedure.
To make sure things are handled smoothly and quickly, we initially ship the necessary spare part on account, for the time being. If the component or device is still covered by our warranty, the amount will of course be credited to your account after the defective components have been returned.
We advise against opening the housing itself. This not only impairs the sealing and EMC properties of the device, but also voids the warranty.
If required, however, we are happy to offer individual warranty concepts.
If servicing is required within this warranty period, you will only be charged the shipping costs for returning the device. If you require our assistance, please use the service support form and send the device to the roda Service Center in Hüllhorst – if possible in its original packaging. This allows us to considerably speed up the service process.
The service support form can be accessed under the following link: